Payment: Following the confirmation of your booking and the payment of a deposit (25%), the individual who makes the reservation is considered to have accepted these booking terms on behalf of all individuals indicated on the reservation. Your booking confirmation and invoice will be sent to you after we have received the appropriate payment(s) that are required at the time of booking. This will be subject upon the availability of the arrangements that you have previously requested.

indicated on the reservation. Your booking confirmation and invoice will be sent to you after we have received the appropriate payment(s) that are required at the time of booking. This will be subject upon the availability of the arrangements that you have previously requested.

We advise you to review your booking confirmation including Airline Tickets and get in touch with us as soon as possible if you have any questions or concerns. Consider any of the information to be inaccurate. we are unable to take any responsibility if we are not informed of any errors in any document within seven days of sending it out.

The remaining amount must be paid by the date that is mentioned on the booking confirmation or invoice. If we do not receive the full payments on time, we will send you written reminder for the full payment before we consider your reservation to have been withdrawn.

without your approval. In the event that more time for the payment is agreed upon at your request, still payment not received as agreed, you are required to pay the cancellation costs. We consider your reservation to have been withdrawn at your request.

We may ask client to pay the total cost sooner than initially agreed upon can be necessary during peak times to secure services and ensure smooth operations. This practice guaranteed availability for clients when demand is high, ultimately enhancing customer satisfaction and maintaining the service quality.

Cancellation and Refund

Cancel your vacation:
You have a choice to cancel your confirmed booking any point of the time before the departure. It is your
responsibility inform Eunoia Lanka Tours by an email. We advise to save all the correspondence that sent
by emails from Eunoia Lanka Tours as evidence of receipt.

In the event that you decide to cancel your reservation, you will be subject pay cancellation fee as given in
the following table.
Your written notice of cancellation is accepted by Eunoia Lanka Tours on the day that received by email.

You will be responsible for paying the cancellation charge, which will include any direct expenses and fees that we incur as a such cancellation, our reasonable administrative costs of dealing with the cancellation arrangements, and any Advance Payment that is related to the reservation that was cancelled with immediate effect. We will make every efforts to reduce the cost as much as possible.

The following formula is used for calculating the cancellation fee:
The date on which the cancellation notification
was sent (the number of days before the
departure date)

Vacation Cancellation Fee (as a percentage of the total)

91 – days + 10%
61- 90 days 15%
46- 60 days 20%
31- 45 days 30%
15 -30 days 40%
08 -14 days 60%
01- 07 days 100%

Booking Modification

If you want to make any adjustment to your vacation after signing the contract, we will forward your request to the appropriate service provider.

We cannot guarantee that such adjustments will be done, and We shall charge for any extra expenses. Incurred, including those imposed by service provider.

Should unforeseen circumstances arise, Eunoia Lanka Tours is willing to modify your trip at no additional cost.